Anyone can go live on CargoWise. Far fewer get it optimised.
Citrus helps ANZ freight forwarders, customs brokers and logistics operators implement, optimise, integrate and support CargoWise, so the platform you pay for actually runs your operation.
Live but not optimised
CargoWise is live, but the manual workarounds never left. Disconnected systems create data gaps. Every branch uses it differently, so the reports cannot be trusted. And the margin leaks out on the invoice, late or wrong.
You are paying for specialist logistics capability while productivity, visibility, billing accuracy and branch consistency stay below expectation.
Five service lines, one team
Whether you need a new implementation, an optimisation of what you have, or ongoing managed support.
Supply Chain Transformation
Systems and process audit, operating model design, strategy and implementation, data and integration alignment, process standardisation and governance, change and adoption management, and performance and KPI frameworks.
CargoWise Implementation & Optimisation
Systems and process audits, cross-module implementation, feature updates and compliance, BI and analytics, change management and learning, and an ongoing support structure.
Integration Solutions
Pre and post integration support, custom integrations, API, EDI and REST connectivity across ERP, WMS and partner portals, an integration visibility layer, and end-to-end lifecycle management.
Care: Managed Support
Ongoing support coverage, cross-module system stability, proactive monitoring and optimisation, KPI-driven support and reporting, a tiered governance framework, and continuous improvement.
Master Data & Automation
Master-data governance, a canonical data model, cross-branch data harmonisation, cross-system validation, charge code and rate governance, and automated shipment and billing triggers.
From strategy to optimised
Plan smart
Audit the operation, align systems and goals, and set a transformation roadmap. You get a clear roadmap and the priority problem named.
Implement right
Deploy or reconfigure CargoWise with the right structure and governance. You get a configured environment that matches how you operate.
Connect everything
Integrate systems, data flows and partner touchpoints into one connected ecosystem. You get working integrations and a single source of truth.
Stay optimised
Improve performance continuously with support, refinement and proactive care. You get measured utilisation gains and an ongoing improvement plan.
Plan smart
Audit the operation, align systems and goals, and set a transformation roadmap. You get a clear roadmap and the priority problem named.
Implement right
Deploy or reconfigure CargoWise with the right structure and governance. You get a configured environment that matches how you operate.
Connect everything
Integrate systems, data flows and partner touchpoints into one connected ecosystem. You get working integrations and a single source of truth.
Stay optimised
Improve performance continuously with support, refinement and proactive care. You get measured utilisation gains and an ongoing improvement plan.
We work across every logistics segment
Common questions, direct answers
Can you help if we already run CargoWise?
Yes. The first step is usually an audit of workflow, configuration, data, integration and adoption. We find the gaps between what you have and what the platform can actually deliver.
Do you provide ongoing support?
Yes, through the Care service: monitoring, stability, KPI reporting and continuous improvement. You can engage us for a project or for ongoing managed support.
What makes Citrus different from other CargoWise partners?
We combine supply chain consulting with technical implementation. Most partners do one or the other. We audit the process and the system together, because fixing configuration without fixing the process rarely works.
Find out whether it is the platform, the configuration, the data or the process.
Start with an honest audit. We will tell you where the problem actually is.